Frequently Asked Questions

Everything you need to know about FaceSwap. Can't find the answer you're looking for? Reach out to our team.

General

What is FaceSwap?

FaceSwap is a premium, AI-powered video face-swapping platform that allows users to instantly replace faces in any video using a single source image. It delivers hyper-realistic results, preserving original lighting, skin tones, and facial expressions without noticeable latency.

How is this different from FaceFusion or DeepFaceLab?

While local tools like FaceFusion and DeepFaceLab offer great quality, they require expensive NVIDIA GPUs, complex Python environments, and a steep learning curve. FaceSwap gives you the exact same high-end quality but entirely in your browser with zero setup required.

Do I need a powerful computer or GPU?

No! All of the heavy lifting and rendering is done on our premium cloud clusters. You can use FaceSwap from any device, including laptops, tablets, or even your mobile phone, as long as you have an internet connection.

Usage & Quality

How do I swap a face in a video?

First, upload your target MP4 or MOV video. Next, upload a clear, front-facing source photo of the face you want to use. Finally, click generate and our AI engine will automatically map and blend the face seamlessly.

Is the video quality reduced?

No, FaceSwap preserves the original video resolution up to 4K. Our advanced AI facial mapping ensures that expressions, lighting, and skin tones match perfectly while maintaining the structural integrity and original quality of your source video.

What file formats do you support?

For target videos, we currently support MP4, MOV, and WebM up to 500MB in size. For source faces, you can upload JPG, PNG, or WebP images. High-resolution, well-lit photos work best.

How long does it take to process a video?

Processing time depends on the length and resolution of your target video. On average, a 10-second 1080p video takes about 30-60 seconds to render on our cloud servers.

Privacy & Pricing

Are my uploaded videos and photos private?

Absolutely. We take your privacy very seriously. Uploaded media is used exclusively for generating your face swap. Your files are automatically deleted from our servers shortly after processing, and we never use your private data to train our AI models.

How much does it cost?

We offer a flexible Pay-As-You-Go model with no hidden subscriptions. Credit packs match the App: Basic ($5.99 / 1,000 credits), Pro ($19.90 / 5,000), and Ultra ($29.90 / 20,000). Every new user also receives free starter credits to try the platform before buying.

Can I get a refund?

Because AI rendering incurs high server costs, we generally do not offer refunds for credits that have already been used. However, if you experience a technical failure or an issue with your generation, please contact our support team and we will refund those specific credits.

Still have questions?

Our support team is here to help. Send us an email and we'll get back to you as soon as possible.